> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentsdr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Responsible use

> Platform terms, email and privacy law, call recording consent, and your data responsibilities.

AgentSDR sends email, LinkedIn messages and invitations, and WhatsApp messages
on your behalf, and records calls. You run it, so you decide who it contacts
and how. That makes the rules below yours to follow. This page is not legal
advice; when in doubt, ask a lawyer who knows the countries you sell into.

## Platform terms

* **LinkedIn.** LinkedIn's User Agreement does not allow automated access or
  messaging by third-party tools. Using any automation, AgentSDR included, can
  get an account restricted or banned. AgentSDR's limits (a few dozen
  invitations a day, random gaps, working hours only, pausing when LinkedIn
  pushes back) reduce that risk; they do not remove it.
* **WhatsApp.** WhatsApp's terms and Business policies forbid unsolicited bulk
  messaging, and numbers that people report get banned. AgentSDR's guards (no
  new chats for 24 hours after linking a number, 25 new chats a day, 10 seconds
  between sends, never to Do Not Contact) are a floor, not permission.
* **Unipile and Google Workspace.** Your use also falls under their terms, and
  under your own organization's email policies.

## Email and privacy law

Cold outreach is regulated differently in each country. Among others:

* **United States (CAN-SPAM):** identify yourself truthfully, include a working
  opt-out and a physical address, and honour opt-outs promptly.
* **European Union and United Kingdom (GDPR, ePrivacy, PECR):** you need a
  lawful basis to process someone's data and, in many cases, prior consent to
  email individuals. You must tell people where you got their data, and delete
  it when asked.
* **Canada (CASL):** commercial email generally requires consent.

AgentSDR helps with the mechanics: every campaign email carries a one-click
unsubscribe, unsubscribes and bounces are suppressed across campaigns, and Do
Not Contact applies to every channel. It cannot decide whether you are allowed
to contact someone in the first place.

## Call recording

Many places require the consent of everyone on a call before it is recorded,
and some require you to announce it. Tell people when a call is recorded.

## Your data responsibilities

You are the controller of the personal data you import and enrich. Keep your
database and its backups secure, limit who can sign in, keep
`INTEGRATION_CREDENTIALS_KEY` secret, and delete people's data when you no
longer need it or when they ask.

## No warranty

AgentSDR is provided under the AGPL-3.0 without warranty of any kind. Its
authors are not responsible for how it is used.


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